Terms & Conditions
Terms And Conditions Of Business
Payment
Payment for non-credit account holders and all export orders
must be made by cleared payment before despatch. Payment options include bank
transfer, cheque, PayPal™ and all major credit and debit cards. The seller
reserves the right to decline certain types of payment without reason. The
seller may also request payment before certain goods are ordered in from both
account and non-account customers.
Written orders from account customers by fax, post or e-mail which clearly show
the originating organisation will be accepted as official orders. The seller
will accept no liability for miss ordering from within an account holder's
organisation. All valid GVRProducts product codes and quantities will be
accepted as having been checked.
Credit Account holders must make payment within 30 days of the Invoice Date
unless otherwise agreed in writing. The purchaser shall have no right of
set-off and all invoices must be paid in full. All overdue amounts will be
charged interest at 8% over and above the prevailing base rate quoted by
Barclays Bank plc and any discounts will be disallowed.
Free Delivery On Few Internet
Orders
Free Delivery on a few internet orders paid by credit card, a debit card or PayPal.
VAT (Value Added Tax)
All prices in the price list and internet site are displayed
ex VAT, VAT will be charged at the current UK VAT rate for all products,
services and carriage charges except where specified.
Customers claiming to be exempt from VAT under the zero-rated schedule must
always submit a VAT Exemption Certificate along with a written order otherwise
VAT will be charged and cannot be refunded. Account customer orders will not be
accepted by telephone without an official order number.
Persons disabled or chronically sick may be eligible for relief against VAT on
certain products, relating to domestic & personal use only, with reference
to VAT Notice 701/7. If you believe this is the case please ask for details at
the time of order.
Please note that not all products are eligible for zero-rating.
Credit Accounts
New credit accounts may be opened upon receipt of two
satisfactory trade references, full banking details and with the agreement of GVR
Products management.
Public and Government Authorities may be treated as account customers upon receipt
of written order, signed by a duly authorised officer. Voluntary Organisations
must complete an Account Information Form to be signed by an Authorised
Person.
Distributor accounts are only provided for agreed bona fide distributors.
Title Of Goods
Risk in the Goods shall pass on to the Buyer on delivery for
UK customers and on dispatch for all export orders. Title in the Goods shall
not pass to the Buyer until final payment has been made.
All goods remain the property of GVR Products until payment is received in
full.
Delivery Of Goods
Delivery dates given by the seller are approximate only and
do not form part of the contract. The seller accepts no liability if delivery
dates are not met. The seller reserves the right to amend its prices without
prior notice.
GVR Products reserves the right to update its published prices. The Buyer has
the responsibility to check product pricing and any discounts or special prices
at the time of ordering. Any requests for bulk pricing, export or tenders will
be made on an ex-works basis only.
Carriage is not quoted in the price list and will be charged at the current
rate on all orders. The seller will endeavour to use the most cost-effective
means of delivery but makes no guarantees regarding delivery. Restrictions on
the sale of certain goods apply and the seller reserves the right to refuse
orders where restrictions apply. The buyer is requested to co-operate fully
when certain checks are required by Company Policy and various national
regulations.
When signing for the goods the customer should always ensure that the external
packaging is not damaged or appears to have been tampered with if so this
should be noted on the carrier's delivery sheet. The signature “UNEXAMINED” is
regarded by the carrier's as equivalent to a clear signature. Verbal notice
of shortage is unacceptable.
Returns
Goods cannot be returned without the prior permission of GVR
Products and the issue of a valid returns authorisation number which must be
clearly marked on the outer carton packaging (not the product packaging). Goods
must be returned complete with the manufacturers packaging and instructions in
an un-damaged and re-saleable condition.
Goods not returned in accordance with the Terms and Conditions may (at the
discretion of GVR Products) either not be accepted or attract a re-stocking and an administration charge (whether or not credit is due) of:
i) Within 4 weeks of delivery - 15% handling charge
ii) Within 1 - 3 months of delivery - 25% handling Charge
iii) Agreed returns will be subject to a minimum charge of £15
iv) Special order, non-stock items and/or exceptional quantities are NOT
eligible for a return, unless explicitly agreed, by the company in writing
beforehand.
The issue of a return authorisation number does not constitute acceptance by
the seller that a credit will be made. Risk in returned goods will not pass to GVR
Products until the credit is made.
Any alleged defects or delivery shortages must be notified, in writing by the
Buyer to GVR Products within 3 days of delivery. Complaints in respect of
alleged defects will not be grounds for the Buyer to withhold payments and
give no right of set-off against the payment due from the Buyer to GVR Products.
Credit will not be issued for returned Goods, which, in the opinion of GVR Products,
are in an unsaleable condition. Returning goods to the seller is the
responsibility of the buyer. If the goods are returned because of a fault by GVR
Products or a valid product defect as stated in these Terms and
Conditions.
GVR Products may at its discretion refund reasonable costs of return when
issuing a credit. Where credit is refused the goods remain the responsibility
of the purchaser.
Goods of a type not normally held in stock, and therefore specifically ordered
are non-returnable except under any warranty.
Under no circumstances will GVR Products
be liable for:
i) Defects or damage resulting from fair wear and tear,
neglect, improper use by the Buyer, or failure of the Buyer to comply with the
manufacturer's instructions.
ii) Goods which have been adjusted, altered, adapted or repaired.
iii) The suitability of any Goods for any particular purpose or use whether or
not the purpose or conditions were communicated to the seller.
Intellectual Property
All Content included in our catalogue or on our Web Site
(www.GVRProducts.co.uk), unless uploaded by Users, including, but not limited
to, text, graphics, logos, icons, images, sound clips, video clips, data
compilations, page layout, underlying code and software is the property of GVR Products,
our affiliates or other relevant third parties. By continuing to use our
catalogue or our Web Site you acknowledge that such material is protected by
applicable the United Kingdom and International intellectual property and other
relevant laws. Subject to exceptions detailed in the Copyright Designs &
Patents Act 1988, you may not reproduce, copy, distribute, store or in any
other fashion re-use material from the catalogue or Web Site unless otherwise
indicated on the Web Site or unless given express wrote permission to do so
by GVR Products.
Our Web Site may contain links to other sites. Unless expressly stated, these
sites are not under the control of GVR Products or that of our affiliates. We
assume no responsibility for the content of such web sites and disclaim
liability for any and all forms of loss or damage arising out of the use of
them. The inclusion of a link to another site on this Web Site does not imply
any endorsement of the sites themselves or of those in control of them.
Liability
Except in respect of death or personal injury caused by the
Company's negligence, the Company will not by reason of any representation,
implied warranty, condition or other terms, or any duty at common law or under
express terms of this contract, be liable for any loss of profit or any
indirect, special or consequential loss, damage, costs, expenses or other
claims (whether caused by the Company's servants or agents or otherwise) which
arise out of or in connection with the supply of the Goods and Services.
E & O.E.
Every effort is made to keep our catalogue/internet pricing and content
description error-free. In the event of an error in pricing, GVR Products
reserve the right to withdraw a product from sale.
All catalogue and internet photography and descriptions are intended as a guide
to the products appearance and description only, all items pictured which are
additional to the core product is displayed for guidance purposes only unless
otherwise specified in the product description. GVR Products operates a policy
of continual improvement to its product range, items may be replaced with
products of an equivalent or superior specification at any time.
Credit Card Security
Using your credit card to make purchases via our website is
a secure way to pay for your goods and is as safe as booking through our
telephone sales system.
All sensitive information, including personal details as well as credit card
information, is kept confidential through the use of our secure server
software. This means that information can only be exchanged between you and us
and that a third party cannot access this data. All historical information
regarding credit card, name and address details are held on a secure computer.
We do not retain live records of customer personal details or credit card
information on our web servers after the transaction has been completed (i.e.
you will need to enter your details each time you book over the
Internet).
Credit/debit card payments will be automatically encrypted using Secure Socket
Layers (SSL). This technology ensures that your credit/debit card numbers are
not accessible by unauthorised persons and are as safe as possible. This means
the credit and debit card numbers are securely processed into code when sent to
us. Only the scrambled encoded data is then sent over the Internet, which GVR Products
receives and decodes.
Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we
follow strict security procedures in the storage and disclosure of information
which you have given us, to prevent unauthorised access. If you would not like
your information held, please inform us and it will be securely disposed of.
Sale Of Knives Or
Bladed Articles
It is an offence for any person under the age of 18 years to
purchase most kinds of knives. We shall only supply knives and related
equipment to customers over the age of 18 years. The sale of knives and bladed articles
are regulated by law and subject to these Terms.
We reserve the right to refuse the sale if we have reasonable cause to believe
you are below the age of 18 years, or if we believe that the supply of Goods to
you may infringe the law or present an unacceptable potential risk to the
safety of others.
Our main goal is to promote the safe use of the specialist tools and for this the reason we always take steps to ensure that our knives and tools are promoted in
a responsible manner.
Sale Of Restricted
Items
Select items require authorisation in order to complete the
sale. We will contact you, the customer in order to obtain the information we
require at the point of order. We reserve the right to refuse the sale if we
have reasonable cause to believe if you are not eligible to purchase these
goods, or if we believe the supply of Goods to you may infringe the law.
Cookies
Please be aware that our website utilises cookies. Continued
use of our website signifies your acceptance of cookie use on our website.
Special Offers And
Discount Codes
From time to time we may use promotional discount codes or
promotional site-wide discounts on the website to reduce the price of specified
products.
Promotional discount codes must be used at the point of
order and cannot be applied retrospectively. These can be applied to your
shopping cart or at the end of the checkout process before payment. Each offer
will have their own terms and conditions which will be stipulated on the
advertised landing page when the promotion is active. Unless otherwise stated,
discount codes can’t be used in conjunction with any other codes or promotions
(including our 10% off stock promise) or against items already within our sale
section.
Promotional site-wide discounts will display the discounted
price of specified products included in the promotion across the site including
category pages and product pages. All promo site-wide discounts will have their
own terms and conditions which will be stipulated on the advertised landing
page when the promotion is active. Unless otherwise stated, site-wide discounts
will not allow discount codes to be used in conjunction, this will include our
10% off stock promise or against items already within our sale section.
All promotional discount codes and/or site-wide discounts
are for use with online orders at www.gvrproducts.co.uk.
Can't Find What You
Are Looking For?
If when browsing our website you can't find the product that you are
looking for or if you would like to discuss your requirements further please
email us or call us on +441782953384 and a customer service representative will
be happy to help you.
Opening Times
Our office is open Monday-Friday (8.30am - 5.30pm) excluding bank holidays
Company Details
GVR Products
Wellesley House,
Shelton,
Stoke on Trent,
ST1 4NF, England, U.K.
Phone/Fax : +441782953384