Delivery Information

Delivery

We know it can be a pain having to wait in all day for your online order to arrive. That's why we offer a variety of delivery options to make it as easy as possible for you to receive your order and spend less time waiting around. As well as the different options we offer, if your order is despatched using our courier service then we will tell you when your parcel will be delivered! Find out more about our free and easy delivery service below. For more information on each delivery option that we offer. 

 

Additional Carriage Charges
If you can't find the answer you are looking for in this section please call or email us and a customer service representative will be happy to help you.

 

Items That Incur Additional Carriage Charges

Unfortunately, due to the nature of certain items within our range, additional carriage charges are incurred. Any items that incur additional carriage charges will be clearly identified in the description of the product. 

Any orders that contain these items will be advised the additional carriage charge by email shortly after we receive your order. 

Additional carriage charges are charged at cost. 

Your order will not be despatched until we receive confirmation and payment for the additional carriage charge. 

Items that incur additional carriage charges are: 

Compressed Gas Cylinders - £25.00 
The shipping and delivery of all compressed gas cylinders are affected by 'The Carriage of Dangerous Goods and Use of Transportable Pressure Equipment (Amendment) Regulations 2005'. Due to the extra freight charges that are now being made, a carriage charge of £25.00 will have to be made for all orders including compressed gas cylinders. This is only available to mainland UK customers. 

Oversized Items - £15.00 
Oversized items (longer than 1.5m) such as spine boards require special courier handling due to the restrictions of the conveyor belts that couriers use. Due to the additional cost, this incurs, a carriage charge of £15.00 will be applied to all orders including oversized items delivered to mainland UK. 

For delivery outside mainland UK please call us

 

Standard Delivery (2-4 Working Days) - FREE

Standard 2-4 working days delivery is FREE for all orders delivered within the United Kingdom*. 

Deliveries will be made within 2-4 working days* after you place your order (excluding weekends) e.g. If you order on Thursday your goods will be delivered by the following Wednesday. 

Order tracking is available for orders despatched using our courier service. 

Your order can be delivered anytime between 8 am and 8 pm and a signature may be required on receipt. 

If your order is despatched using our courier service and the delivery slot is not convenient you can text or email back requesting a different day or to leave the parcel with a neighbour. If you do not reply with either of these points and you are not around to take delivery of your parcel, the courier will leave a calling card telling you how to pick it up. 

If your order is sent by post (Royal Mail) and you are not around to take delivery of your parcel, they will leave a calling card telling you how to pick it up. 

Unfortunately, we cannot deliver on a bank holiday. In this instance, please expect your delivery on the next working day.

 

International Shipping - All Destinations other than the United Kingdom

Orders delivered outside the United Kingdom will be advised a carriage charge by email shortly after we receive your order. 

Carriage charges are charged at cost and are specific to each order as they are calculated based on weight and volume. 

Your order will not be despatched until we receive confirmation and payment for the additional carriage charge. 

Delivery times vary upon the destination. For further information or to request a quote please email us.